(1) To provide personal training industry professionals with high quality, career-enhancing business education courses, and (2) to provide a trusted, affordable solution for continuing education, and (3) to provide an open platform for personal trainers to continually improve and work with a growing base of clients.
Our Business Philosophy
Our goal is to provide a great mix of high quality, educational products at a reasonable price, supported by excellent customer service and backed by the best product guarantee in the industry.
Personal Trainer Central's core philosophy is to put our customers' needs first, always being aware that your success is our success. We believe in operating our business in a fair, honest, trustworthy manner, and adhering to ethical business practices at all times.
Because we are dedicated to providing you with personalized customer care, we want you to have an easy and informative experience when you enroll into a course with Personal Trainer Central.
The Personal Trainer Central Customer Care team does not work on commission. This ensures that you will never be pressured to buy anything when you call us. Our team will simply give you the information you want, answer all your questions, and then let you make a decision whether or not to try Personal Trainer Central.
In fact, we want you to be free of hassles in every situation. If you need to return your product for any reason, there are no hurdles, no special forms to fill out, no RMA numbers to attain, and no delays. Simply return any product you purchased in re-sellable condition (based on type of product purchased), and upon receipt we will issue you a refund within two business days.
And if you are on an autoship program and want to cancel it, there are zero barriers in front of you (unlike many of our competitors). Simply go online to cancel or call or email us. There are no telemarketers involved, no contracts of any kind, no terms or unreasonable conditions.
We believe in "good old-fashioned" customer service with a smile, while providing you a great product that delivers the results you are looking for at a very fair price.
If you have any questions, please call our our Customer Care department at 866-977-4772 Monday – Friday 9:00 am – 4 pm; Sat. & Sun. 9 am – 12 pm Pacific time.